Returns & Exchanges
At Eclipse Cards and Hobby, we strive for customer satisfaction and offer a 14-day return window for unopened and sealed merchandise. Please note that due to market volatility, all sales on individual trading card singles and opened booster products are final.
Return Process
- 1.Initiate Your Request
Contact our support team via email with your order number and photos of the sealed items you wish to return to receive a Return Merchandise Authorization (RMA).
- 2.Secure Packaging
Carefully pack the items in their original shipping box or a similar sturdy container to ensure they are not damaged during transit.
- 3.Ship the Item
Affix the provided return label or ship the package via a tracked carrier to our warehouse facility; return shipping costs are the responsibility of the customer unless the item was damaged upon arrival.
- 4.Inspection and Refund
Once our team verifies the factory seals are intact, we will process your refund to the original payment method within 3-5 business days, minus any applicable restocking fees.